Frequently Asked Questions

Please take a moment to look through our frequently asked questions. If your query is not answered here then please feel free to contact us. You can view the answers by clicking the relevant question to your query. 

If your query is product specific and of a more technical nature please check our Technical FAQs

Delivery Related Queries

What time will my delivery arrive?

Our couriers deliver between 8am - 5pm Monday – Friday excluding bank holidays.

Do you charge for delivery?

Please visit our Delivery Information page for details relating to delivery charges

Can I schedule my delivery?

Yes, enter the despatch date you would like at the basket page of the checkout process in the “Request Despatch Date” box.  Note that if you schedule the shipping for the 1st or 2nd of the month you may be invoiced in the previous month.

Can I have my order delivered to a different address?

Yes, at stage 2 of the checkout process enter an alternative delivery address with a full Eircode. We can only deliver to Irish addresses.  Please ensure to fill in a contact person and number for delivery. 

What if no-one is available to sign for my delivery?

All goods must be signed for.  We ask you check all goods prior to signing for delivery and mark the delivery note appropriately.  If goods are received damaged “Unchecked” is not acceptable if a claim is necessary.

What if I order on a weekend or Bank Holiday?

All orders received outside of working hours will be despatched by Häfele the next working day subject to status.

Can I collect my goods?

Collection of ordered goods is available from our Distribution Centre in Kilcoole between the hours of 9.00am-5.30pm. Häfele Ireland Ltd, Kilcoole Industrial Estate, Kilcoole, Co. Wicklow,  A63 KC58

Is there any extra cost for delivering worktops to a home address?

There might be an additional carriage charge depending on address this will be automatically added to your order value.

Website Related Queries

I’ve forgotten my password.

You can request your password through our  Forgotten Your Password  form.

What happens if I can’t login?

If you are finding that your login details aren’t being accepted, please try logging in as a co-user by ticking the ‘Sign in as co-user’ box at the top of the Sign in/Register screen.

This will ask for your account number, user name and password.

If you are still having issues, please try resetting your password. If this does not work please contact us directly using the contact us link at the bottom of the page, or via telephone.

Where can I find my wish lists? (previously called saved orders)

Your wish lists are within the 'My Account' section and are only visible if you are logged in.

Where are all of my saved addresses?

Your address book can be managed through the My Account section of the site, which is only visible if you are logged in.

Where can I report any issues I am having with the website?

Please call is directly, on  012873488 where your query will be dealt with quickly and efficiently. If it is not an urgent enquiry please click here to complete our website comment form. 

Can / how do I order spare parts / replacements?

Please email or contact our sales team on  01 2873488

How do I know if a product is in stock?

Once logged in to your account, stock levels are available to view on the product page prior to purchase, or at stage 1 of the basket (review you order). Should you order an item that is out of stock a lead-time will be displayed on screen if known, or you will be contacted post order by our service centre. If you require the lead-time prior to order and it is not displayed, please email or contact our sales team on  01 2873488

Account & Order Queries

What payment methods do you accept?

Proforma account holders pay for the goods at point of order for the goods to be processed. Credit account holders receive regular invoices with payment required the month following the invoice date.

We accept VISA, VISA debit, Mastercard, in addition to cheque or Euro BACS payments. Please contact us if you wish to make a Sterling transfer.   

For each BACS payment please ensure a remittance advice is sent to our Accounts Department on

AIB Bank Transfer IBAN:   IE23AIBK93355404831022

Bank of Ireland Transfer IBAN:   IE14BOFI90103675303671



Where can I buy from if I’m not a member of the trade?

You can purchase many of our products from our Trade Partners  who have Trade Counters that are open to the public.

If you are looking for a Kitchen complete with Smeg appliances, we also have a network of  Smeg Specialist Showrooms throughout Ireland , where you can view a range of smeg appliances.

Am I able to amend my order once its been submitted?

No, we are unable to accept amendments or cancellations once your order is processed for delivery.

Do I have to have an account to order from you?

Yes, trade can register using our online account opening service or call our Head Office on 01 2873488. Benefits include 24/7 ordering, order history, track and trace all orders, view pricing and stock availability and quick order entry.

If you do not wish to open an account you can order through one of our resellers quoting the part reference(s) required.

How is your pricing structured?

All prices exclude VAT and are structured so the more you order, the less you pay per unit.  Pricing is displayed either per unit or per 100 units - you can change to display pricing as per your preference in ‘Your Account’.

Returns Related Queries

How do I return an item?

All returns need a Returns Authorisation Number clearly marked on the outside of the package to be accepted.  Please visit our  Returns page for guidance on how to return the goods to us.