Returns & Credit Request Form

Please complete the Returns/Credit Request Form below.

We aim to send you your returns/credit documentation within 72 hours between Monday - Friday of a working week.  

Please note: Your returns document will need to be attached to the outside of your packaging when sending back items to Hafele.   Failure to attach the returns document can and will result in delay in processing your return. 

If you have any queries please contact our customer support team by emailing

Account Number: *
Company Name: *
Email: *
Customer Contact Name: *
Invoice No. : *
Reason For Return/Credit
Collection Address if different from delivery address
Please state Product articles & quantity ( Provide as much detail as possible)*
500 word character limit