Aftersales Service

If your product or appliance is not working please firstly troubleshoot using the user manual in case it is just a common problem that is resolved easily. 

In cases where trouble-shooting has not helped, see below details regarding aftersales and service across the various brands we supply.

If you have any queries at any stage, do not hesitate in contacting Hafele on 01 2873488



Should you have a fault with your appliance, Smeg will send an engineer to your home for repair. 

To arrange a suitable appointment,you can either call or submit request online.  Please have your appliance serial number & date of purchase to hand to enable smeg to validate the warranty and arrage a swift appointment. 

  • Spares & Service for Ireland :  Phone: 0818 27 57 51   

  • You can also log a service request direct via smeg service :

  • For Small Appliances, you can request an exchange for a faulty item here:  Small Domestic Appliance Service

  • For missing manuals you can download one here:  Smeg Manuals



Abode Taps & Pronteau Boiling Water Systems

  • To log a service request for a Tap  call : 0044 1226 283434

  • To log a service request for a Pronteau Boiler Unit call :   0044 1489 773176     

You can also log a service request direct via their website :  Abode Support



To arrange a service call under warranty, you will need to have the appliance serial number and date of purchase.

For appliance service requests please call the Gorenje helpline: 0044 208 247 3980



For Aftersales service and engineer visit, please fill out the attached form here

Please forward completed form to:  & your request will be actioned by the manufacturer to arrange a service call.


Perrin & Rowe

Should you have any concerns or queries about your Perrin & Rowe brassware,  please contact them direct using the below  link. 


Fisher & Paykel

For Aftersales service and engineer visit, please call :  01-8077960   

For Product registration and aftersales queries, you can visit their website:  



KAL are the agents in Ireland who look after service issues on Insinkerator products.

To arrange service and engineer visit, please call :  01 4136481  

Alternatively you can send details via email using this link :  KALSERVE